I have recently activated my FNB-Paypal online banking profile, which as we all know allows anyone in South Africa to use the paypal service by linking it to their bank account, not just an FNB account.
After I had setup my account and had initiated the process of linking my absa account with the paypal-fnb system I was disconnected. when trying to connect I found out my login details had been blocked so I followed the prompts, and as I am not an FNB cardholder the required activation option was not viable. I spoke to the call centre who told me to go to my nearest branch. I went to the branch and spoke with several staff members who all insisted my only option was to open a Smart-Zero account to recieve my own Card and PIN number to reactivate my account. After an hour long ordeal of telling FNB staff that they were wrong, they called through to paypal and verified that I can indeed create and link an FNB-paypal account with my absa one, and I can do so without opening an FNB account. The areas where FNB-Paypal mislead me or gave me incorrect information. 1. Website 2. Call-center 3. Branch Staff (3 employees).
In 2 instances staff were very abrupt and rude.
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