AfricaComplaints.com » Business & Finance » Complaint / review: First National Bank - Unauthorised debit orders | #51749

First National Bank
Unauthorised debit orders

This is more a concern than a complaint regarding unauthorised debit orders that i have to reverse evrytime and being charged for. This is not the first time i have to go through this; i don't blame FNB entirely as they wouldn't know which debit orders are authorised and which are not but surely something should be done. a debit order of R399 went through the account am not even using for debit orders as i have 2 accounts; there's a reference no. but no contact details for me to follow up with the people debitting my account. this is a suggestion; all legit/authorised debit orders should have the Company name; contact no. and person to be called to verify the validity of the debit order and serious security measures should be enforced with those who do not have any of that info. its inconveniencing always having to go to the bank to reverse the debit order as it gives one a bad record let alone being charged for the reversal and the time wasted to go to the branch... the reason why we registered online was to avoid unnecessary ques. please do something; i love banking with FNB and have been since i was a teenager but if this persists i'll have to change banks.

Date:

Company: First National Bank

Country: South Africa   City: Head office

Category: Business & Finance

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