I submitted a claim through ABSA Home Owners Insurance on 11 February 2013. The claim was for damage to my roof and ceiling caused by heavy thunder showers. A contractor was appointed by ABSA to investigate the damage. The contractor submitted a claim to ABSA and were appointed on 15 February to fix the damage. Since then I have been trying to get hold of Maritjie Lloyd with regards to my claim. I have left numerous messages to no avail. As far as I can understand ABSA would like me to fix my own roof before they actually fix the water damage to the ceiling. I am no contractor and find it rather bizarre that they require me to fix the roof before the ceiling is done. As far as I am concerned the storm caused damage to the roof which in turn leaked causing damage to the ceiling so this is all part of the same claim.
Just as well I do not have Life Insurance through ABSA as once I fall off the roof they would probably question as to why I was up there in the first place and refuse to pay death benefits.
This episode rates as the worst customer service I have had the misfortune of encountering thanks to ABSA's totally dilatory and uncaring attitude.
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