We're Engineers-excellent creditscores. New FNB Prvt clients. Applied-bond-R3M 4 primary residence. FNB"QUOTATION AND COST OF CREDIT FOR A CREDIT FACILITY AS PRECRIBED BY THE NATIONAL CREDIT ACT" doc was signed by2 bankers. We signed with confidence after clarifying doubts (incl facility rate) with FNB Prvt Banker-Reg. Accepted FNB'squote over other banks (due2 interest rate, despite~90%). Terms of reference of agreement agreed by all parties. When signing OTHER documents with attorney, made aware that new clause handwritten under SPECIAL CONDITIONS in signed quote &we should initial. Reg had not notified us. He was apparently unaware of it. Apologised 4the oversight &stated that the condition is mandatory &would remain if proceeding. Unfair banking practice-oversight by the bank. Bankers responsible 2ensure validity&completeness of quote, acknowledged by their signatures. Accountability of their negligence-passed onto us. Attorney provided contradictory backgrnd. Reg confirmed-no guidelines. Progressed far in process (declined abanks 100%offer, building IP, paid initial amts, submitted title deed). Not in best interest 2restart process. Want professionalism, not apologies. FNB-Take accountability of negligence
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