I am contacting FFW directly as I am extremely unhappy and insulted with the service we have been receiving in regards to our recent claim.
I was involved in an accident that was not my fault and insurance told us the claim would take 8 to 10 working days to process. It is now the 12 working day and FFW have no contacted us for days and do not answer any of the emails we have sent directly the the person managing our claim.
Beyond the fact that the company has gone out of their way to interview my colleagues at work, but they cannot find the time to respond to a simple email. It is common decency and basic customer service to respond your client and I take this as a pure lack of disrespect or interest to respond.
We have been without a car for over 2 weeks with no sign of any response. This is now just the claim, I dread to think how long they actually propose the fixing is going to take.
We have been charged for this month and are receiving non existent service, it is pathetic. I am not happy at all with the service I have received and want a response from FFW letting us know HOW and WHEN they actually intend to deal with our claim or even respond to our mails or calls.
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