To Whom It May Concern,
I received my annual increase letter for my insurance policy yesterday.
Scrolling through the front page was the usual crying about the increase of cost of living and turning on the radio and hearing headlines of inflation, petrol prices and blah blah. Something about home insurance increasing by 10 percent, yawn.
Scrolling down further I see my new premium, a change from R1, 030.51 to R1, 313.73, which I worked out to be a whopping 27.5 percent, and here I am thinking: "Hmmmm CPI 6%, insurance premium increase 27.5%, surely must be a calcualtion error on their side, I have never claimed from them either, lets give them the benefit of the doubt and give them a call tomorrow."
So I phoned you this morning, you treated me like I was mushroom over the telephone using: "Inflation, petrol hikes, the weaker rand, your Jeep parts we have to import should you need a repair." As well as the: "Sir why don't you rather insure your vehicle at market value instead of retail, and we could also do away with your no excess in order for us to reduce your premium."
Disgusting and shocking guys. Take my premiums, zero claims and then try get rid of me.
Is this a strategy?