Mine and my boyfriends apartment was broken into. One of the items that was was a diamond ring. I was very helpful and patient regarding the process and tried to assist as best as I could.
It is now three months later, and everything was paid out excepting my ring.I had supplied everything regarding the receipt and the contact details of the person who had given me the ring.
I have sent e-mails to the consultant of Orico(appointed by Indwe) to query this matter to which the consultant had said I only provided a quotation - which is completely untrue. I supplied a quotation, the actual receipt and the certificate of the ring. I have to go back and do their job to get my ring back.
My privacy has been envaded and a precious item and yet I have to do their job to get my ring back. We make monthly payments and im sure that if we were to default on payments, I would hear from Indwe. I am still waiting on a managing member of Indwe to contact me to explain this poor service delivery.
I did my part as I know people abuse the system however when you work hard for the things you have - this is completely unacceptable.
I am taking this matter further!!!