AfricaComplaints.com » Business & Finance » Complaint / review: Standard Bank - STUDENT LOAN | #317220

Standard Bank
STUDENT LOAN

I AM NOMBUSO DHLAMINI. I TOOK A STUDENT LOAN THIS YEAR AND THINGS ARE NOT GOING THE WAY THEY ARE SUPPOSE TO GO ACCORDING TO THE INFORMATION GIVEN TO US ON THE WEBSITE (STUDENT LOAN). THE LADY WORKING WITH STUDENT LOANS AT MY BRANCH IS MRS VERONICA MHLONGO, SHE HAS TOLD ME THAT THIS YEAR THERE SHALL BE NO MONEY THAT WILL BE PUT INTO THE STUDENTS ACCOUNTS, SO THE QUESTION I ASKED MYSELF WAS, HOW AM I GOING TO BUY MY BOOKS AS WELL AS THE EQUIPMENT THAT I WAS PLANNING TO BUY??? BUT SHE REALLY EMPHASISED THE FACT THAT STUDENT LOAN TOLD THEM THAT "NO MONEY WILL BE PLACED IN THE STUDENTS ACCOUNT". HAVING SAID THAT THIS LADY DOES NOT KNOW HOW TO INTERACT OR COMMUNICATE WITH PEOPLE INSTEAD OF TAKING YOU INTO AN OFFICE SHE TALKS YOUR BUSINESS IN FRONT OF EVERY PERSON THAT IS AT THE BANK AND THAT HOWEVER IS INVASION OF PRIVACY BECAUSE THE INFORMATION THAT I TALK WITH HER ABOUT MY STUDENT LOAN IS PRIVATE BUT SHE WOULD RATHER TALK IN FRONT OF ANYONE AND SHE DOES THIS TO EVERY PERSON... IS THE INFORMATION GIVEN TO US BY STANDARD BANK STUDENT LOAN INCORRECT OR DOES THIS WOMAN KNOW HER JOB? I MADE COMPLAINTS ABOUT THIS STUDENT LOAN OPERATION AT MY BRANCH LAST YEAR AS WELL SO PLEASE HELP US.

Date:

Company: Standard Bank

Country: South Africa   City: ERMELO BRANCH

Category: Business & Finance

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