AfricaComplaints.com » Business & Finance » Complaint / review: MiWay - A rip-off through Excess | #299703

MiWay
A rip-off through Excess

So one basic formulae of car insurance is that the lower the excess, the higher the premium, and vice versa. If one goes up, the other one comes down!

Now I recently realised that my excess has been bumped up, with my premium still the same (contrary to the 'rule' above). The laughable matter here is that I have an option of bringing it down, but hey, my premium will go up! (as per the rule above!) How is that? Makes sense to you?

What stopped you from reducing my premium when you bumped up my excess without even consulting me?

It would make sense if you had increased everyone's excess and lowered the premium, and then underline that R3300 is the lowest excess, no one has an option of getting a lower excess. Now it feels like you increased the excess merely so that we can call in for lower excess and have you charging us exorbitant amounts! Say I play along, and call you and get a lower excess and more on my premium, what will stop you from setting up this trap again so that I can call in again and you rip me off again?

This is just unacceptable!

Date:

Company: MiWay

Country: South Africa   City: Durban

Category: Business & Finance

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