CLAIM LOGGED FOR TWO BURST TYRES DUE TO DRIVING OVER POTHOLE FROM DURBAN TO JOHANNESBURG. VICTORIA WHO TOOK THE CALL ON 13-12-13 UNFRIENDLY. EXPLAINED TO HER THAT MY DAD IS DIABETIC & ONLY BROUGHT ENOUGH MEDICATION FOR SATURDAY AND HAD TO BE BACK IN DURBAN ON SUNDAY. SHE SAID THAT THE CAR HAD TO BE TOWED TO THE SAFE STORE AND IT WOULD BE SORTED OUT ON SAT MORNING 14/12/13. CLAIM LOGGED WITH TSHEPI ON SAT AM. ONLY TO BE TOLD THAT THE SAFE STORAGE WAS LOCKED AND THE CAR CAN ONLY BE ASSESSED ON TUESDAY. ALSO THAT OUTSURANCE WILL ONLY COVER R 400 FOR MY PARENTS AND BROTHER TO RETURN TO DURBAN. THIS DOESNT EVEN COVER THE COST OF TWO PEOPLES BUS FARES. FURTHERMORE OUTSURANCE READILY ADVERTISES THAT IN THE EVENT OF AN ACCIDENT MORE THAN 50 KMS AWAY FROM HOME, OUTSURANCE WILL ORGANISE TRANSPORTATION AND /OR ACCOMODATION BACK HOME. NOW I AM TOLD THAT IT IS ONLY COVERING R 400. YET OUTSURANCE CLAIMS TO COVER UP TO R5000 . MY PARENTS ARE DEFINATELY CHANGING INSURANCE COMPANIES AND THEY HAVE NOW BEEN PUT UNDER FINANCIAL STRAIN AS THEY HAVE TO PAY THEIR OWN WAY BACK TO DURBAN. LETS HOPE OUTSURANCE KEEPS TO THEIR WORD ABOUT TRANSPORTING THE CAR BACK TO DURBAN NEXT WEEK.
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