In July 2013, I lodged a complaint on Hello Peter relating to my inability to open an electronic fixed deposit from the new Access account.
Standard Bank responded and indicated that their IT technicians were working on the problem and it would take 3 months to resolve the issue.
3 months has now passed, and I am still unable to open an electronic fixed deposit.
The whole purpose of internet banking is convenience, so I don't have to go to the bank every time an investment matures into the access account.
This is totally unacceptable. Firstly, I did not ask for the Access account, I was happy with the existing plus plan account, which ACTUALLY WORKED!!!
Resolve this issue, or I will close this account and join a bank who's internet banking actually works!!!
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