I received various SMS's stating that my account has been handed over to SSDA for collection, as I am apparently in arrears for almost R1000. I have to date never received any documentation or telephonic correspondence from anyone regarding my account status. I have checked, and the debit order for Liquid Capital has gone off every month as its supposed to. If my credit record suffers because of shocking lack of service quality and competence displayed by Liquid Capital, I will be forced to seek legal advice on the matter.
The call center is also in such a poor state, that it is next to impossible to speak to any person who can help an individual clear up a situation like this. I am also unable to supply this website with all the information required to lodge a proper complaint, because as stated earlier, I have never received any documentation regarding my policy from Liquid capital.
As soon as this is resolved, it goes without saying, that I will immediately be cancelling any services with Liquid Capital and I will be spreading the word to all my acquaintances to avoid making use of any services from Liquid Capital.