I require urgent assistance asap. Last month FNB had a server / system error which caused all FNB loans to bounce and charge the client a fee and show a nasty 'unpaid' comment on the statement history of the revolving loan which was not in actual fact the case - this is still sitting on my account as that and it has also caused for me not to get my rebate back from FNB as it caused an error on my cheque account side of things reflecting that my account was overdrawn which was not the case.
I would like this corrected and fix urgently as this was not my fault at all as the client, but an FNB error that was promised to be fixed but i still sit with the negative wording of "unpaid" on my account. I dont see why this has now become my issue and this is a very big incovenience for me.
As a result this caused me to get no rebate back from my overdraft fee's and I have no clue why this has been my problem to sort out.
My acc number is 62180299028 - SM Hessel
Please treat this as urgent and correct the above as this is very concerning for me.
Please email me with all corresponse as im not always available to take calls