» » Outsurance - The missing 10% | #251514

Complaint / review / scam report
Outsurance
The missing 10%

Someone rode into the back of my car...went and had the car assessed, did what Outsurance told me to do...found a panel beaters...they did the quote to repair...submitted it to Outsurance....they sent it to me and deducted 10%...said its normal as I am the claimant not the insured...I must get the 10% from the person who rode into me...and....they insisted that they pay me out with a bank transfer, which they did...but I had to sign a document that I cannot go back to them and claim more money if they find something further wrong with my vehicle once at the panel beaters...
Is this acceptable...I am really upset at them...it wasn't a lot of damage (total R15, 900) but even so...I now have to ask the insured party for the 10%....and that party, does not reply to my emails...so I will have to pay it to the panel beaters before they release the car back to me...and try get the money from the person who drove into me...
Author: hanlie1212


Offender: Outsurance

Country: South Africa   Region: All Country   City: Jhb

Category: Business & Finance

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