On the 23rd September 2013, i called to query the amount of R412 that i saw when i logged on the Client Zone because i settled my account in June. Instead of that being rectified, an amount of R1986 which is the same amount as my previous installment before settling the account was deducted from my FNB cheque account. Please note that i have never taken a loan with your company since i settled my account three months ago and i don't owe any amount to you and request that i be refunded as soon as possible because that money is meant for other debit orders that goes off my account.
Today when i called, i was told that it was a system error and will be refunded but only after 3 to 7 working days which is not fair because the money they deducted was for my other debit orders.
Any bank charges that i incur because of this deduction will be for your account.
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