I was defrauded an amount of R8000.00 on the 23rd of August 2013.Thre transactions of R3000.00, R1000.00 and R4000.00 were done, all in the same day, mind you my limit is R4000.00 per day. I followed the internal process at ABSA and got no help. I was the one phoning their investigation officersto follow up on the case. When i did get them they told me the case was finalised on the 26 August 2013 but no one bothered to call me. Ms Du Toit who was handling the case said in no uncertain terms that it was my fault and if i am not happy i can excalllate the matter further which i did to their internall set up. The same happend no response or any agknowlegemnt of my case. I sent numerous email and phone calls and finally on the 18 of Septemeber i got a letter from them that say they are declining my claim for the second time and i must accept R2000.00 and sign not to pursue the case further. No one called, just a letter. My family and i have being struglling for a month alraedy withoout my income. Absa does not care at all as long as they protect themselves and make us customers feel like. They wanted me to sign a letter accepting a R2000.00 payout and stop pursuing the case further.
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