I joined Oakhurst insurance on 01 July 2013.
My debit order failed on at the end of June, Discovery Health double debited my account for my medical aid and did this in error (letter was sent to Oakhurst Insurance from Discovery confirming this)
I had an accident on the 6th of July 2013.
I changed from FNB to Standard bank on the 9th of July, I asked Oakhurst to please debit the Standard Bank account, they advised they had to debit the FNB account. I also offered to pay the premium in Cash but they refused and insisted on debiting the FNB account. Unfortunately the premium did not go off, I called Oakhurst again and they changed the details to the new bank account, from which they have taken the neccesary payments for Aug incl admin fees for processing my claim which has now been rejected because they did not collect the premium.
I offered to pay the instalment, they could not debit my new account at the time because their system does not allow for this.
I also received none of the benefits included in my policy, I was waiting for Oakhurst to process the payment as per the telephone conversation with Danelle Otong, this never happened.
Should have went with SANTAM!!
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