First National Bank
Service - basically no revert to query

Queried credit card transaction on 7 Jan 2013
Automatic reply we will revert in 48 hours excluding weekends & public holidays
No reply or feedback on 15th Jan 2013 - follow up from myself once again
Once again no reply - I have asked again today & merely received the following

Thank you for your email, we will revert to you within 48 hours (excl Weekends & Public Holidays)
If you need immediate assistance, please call the number on the back of your card and one of our
Consultants will assist you

To whom it may concern - your SERVICE!!!

You hide behind your 48 hour turnaround time - refer below and please furnish me with the specific answer as requested - thanks Mike Lee

From: Mike Lee
Date: Tue, 15 Jan 2013 09:54:59 0200
To: FNB Card Customer Services
Subject: Re: P Lee Credit Card Account 4901070505743000 card number 4901 0705 0574 3067

To whom it may concern - it is 15 January 2013 - well in excess of your 48 hour turnaround time as per below - please revert regarding the query.

Thanks Mike Lee