I was very upset when yet again today I had to go to FNB, after applying for an account online and never receiving the card. To make a long story short I had taken 3 previous trips to the banks one of which I had proof of address and would have been informed of my card collection - I received a sms a month later saying the account had been suspended. So I went back, was told I needed proof of address and there was no card. So today I went back again, with my ID and Proof of Address. I was helped by Pola, who had an extremely bad attitude, treated me with no respect a& who after 30min just handed me over to someone else. Is this the policy of FNB? Do you go to customer services to be treated inferior as if you are the problem, rather than someone who has a problem. And then you just up and leave and hand over your client to someone else. I care whether it was tea time, it sure as wasn't lunch. But this is unacceptable. Are staff members trained to do this? Hand clients over like it isn't their problem after behaving badly. On that note I would like to thank Samantha for being a wonderful help and joy to chat to. She is the only reason I now still have an account with FNB.
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