Re: Trying to use internet banking after lost card was replaced and Resetting password.
Sent a detailed explanation of the issue and also mentioned that I had this issue before. The response from them was a copied text from their website about how to reset your pin. Twice I replied saying that they must please read my mail properly - and again I got the same response. My last reply I asked in bold 'PLEASE READ MY MAIL' - the response was that it was forwarded to the 'Internet Banking Specialist' department - same answer I got last year. Response in 24 hours.
To summarize - support staff sees 'Reset Password and CSP' in email, they reply with a copied text from website and start the email with 'I will gladly inform you...' - more than once - same thing. The last response requested my card-number : really?? with all the internet going on - this is what you ask clients?
Standard bank - A client for 10 years and it's actually sad to see what your service has become over the last while. Maybe it's just time 2 move on to something that is actually a bit simpler, better and faster. AND NO, I am not coming in to the bank to waste an hour in the queue to resolve the issue.