My business internet account is down (or rather not working since it has been opened on 13 July). After helping myself (NO HELP FROM THE CLEARWATER MALL AT ALL), via a contact we got hold of the head of internet banking. Besides three reference numbers, a series of incompetent staff members LOADS AND LOADS of empty promise but not a word about compensation or how to make it up. I have been forced to open an account at STANDARD BANK (no problem at all) and embarrassed myself to my international customers changing banking details on invoice within 24 hours.
I have also lodged a complaint at the Ombudsman of the banks. All I want from FNB is simply close my account without cost once the few invoice due from customers are in and transfer it free to my STANDARD BANK account COMPENSATION.FNB has committed me to a product that never worked and is a such breach of contract! How on earth can a consumer not have rights while FNB gets away with it?
FNB, you don't even have to bother to answer this message on HelloPeter as all other apologies were not followed up besides today via our own contact. The moral of the story is that clients have to find their own way to solve a problem!