My wife and I have a Life Policies with 1Life Direct. She lost her job & I requested for a/c details to be changed - I was paying her premiums. She got a new job & I sent an email on 11/07/2013 for D/O detaisl to be amended. Automated response received reads, A FRIENDLY client service consultant will respond to my request in two working days. I did not receive any call as promised (I assumed the D/O details have been amended) & when I checked my account this month 1Life Direct debited my account - I called their call centre this morning i.e. 26/07/2013 @ 09h25 & got through to a consultant whom I did not manage to get her name. I explained to her my situation & she told me that the email was not received (she had a very bad attitude), I told her it's impossible for an email to take that long - I also asked her what is going to happen now since my account has been debited, she responded with the same attitude that nothing is going to happen - amendment will be effective next month & requested for my wife's contact details. She had a "Don't Care" attitude - did not even offer an apology (even if she didn'e mean it). I'm very dissapointed with 1Life Direct POOR service.
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