Absa
High interest rates

I have a loan and credit card with ABSA and have been paying this on time and paying more than I need to.

I was previously on the Private bank package but changed due to fees and my interest was 8%.

When I changed my package the interest increased to 15.5% which is way too high seeing that I am paying my accounts on time and more than I should.

I have been loyal to the bank and feel I should get a better interest rate on my credit card and loan with ABSA.

If I could get this when on the private bank package why can this not be reduced again.

Can my rate please be decreased as 15.5% is way too high. Please remember repo rate is only 5% and prime 8%

Regards