First National Bank
Complaint - FNB

This below e-mail was addressed to Premier Banking this morning, by myself, Pravashini Naidoo:

" Good day

I write this e-mail with a poor reflection of FNB, after my most recent contact, and, a longstanding matter.

This morning I contacted FNB Premier Division, to advise me of details on my Justice First Gold Plan, as I need to make urgent use of it for a legal matter which requires our attention in less than 21 days. The consultant was completely oblivious to details of the said plan, and was not able to provide me with information nor direct me to the correct division. I was referred to the Funeral Benefits division.

I asked the gentleman with whom I spoke, to please contact the correct division and request that they return my call, which he assured me he will do, and to my disappointment, have not yet been contacted.

I decided to contact Premier Banking again, and managed to receive the contact number for Justice First. I contacted Justice First Gold Plan where a consultant received my call, and to my expectation now of FNB, it was the incorrect division. This particular consultant was to transfer me to the correct division, and not surprisingly so, I was disconnected. I