Absa
ABSA BANK CUSTOMER SURVICES IS RIDICULOUS!

PHUMZILE MAZIBUKO IS THE CALL CENTRE AGENT WHO IS GIVING ME GRIEF ABOUT GETTING BOARDER CROSSING LETTERS AND TELLING ME ABOUT PROCEDURES AND PROCESSES THAT I NEED TO RESPRECT TO GET A BOARDER CROSSING LETTER FROM ABSA

I HAVE A FUNERAL TO GET TO AND IVE BEEN TRYING TO STRESS THE URGENCY OF THIS REQUEST BUT NO ONE AT YOUR CALL CENTRES IS TAKING ME SERIOUSLY

I HAVE BEEN ON THE PHONE WITH ABSA BANK FOR THE LAST 2 DAYS TRYING TO GET THROUGH TO THE DEPARTMENT WHO ISSUE OUT BOARDER CROSSING LETTERS AND NO ONE PICKS UP THOSE PHONES AT THAT CALL CENTRE - 0860 333 340 EXT 900 5042 - THE PHONES JUST RING ENDLESSLY AND WHEN PHUMZILE DID FINALLY PICK UP SHE PUT ME ON HOLD FOR OVER AN HOUR, WHICH IS FLIPPEN RIDICOLOUS

I AM LEAVING TOMORROW MORNING FOR A FUNERAL AND URGENTLY REQUIRE THIS BOARDER AUTHORISATION LETTER AND COPIES OF REGISTRATION DOCUMENT

MY PHONEBILL IS NOW ROCKET HIGH FROM SITTING ON THE PHONE FOR 2 WHOLE DAYS WITH ZERO ASSISTANCE FROM ABSA

I CALL YOUR COMPLAINT LINE 0800 414141 AND SIT ON THE PHONE FOR OVER 3 HOURS WAITING FOR SOMEONE TO PICK UP

CALL THEIR HEAD OFFICE AND I AM TOLD A RUSSELL BOOYSEN WILL CALL ME TO RISOLVE - NO CALLS RECEIVED AS YET!