AfricaComplaints.com » Business & Finance » Complaint / review: Standard Bank - Pathetic service | #130813

Standard Bank
Pathetic service

My geyser is leaking and I notified Standard Bank insurance. On the 06 June, they appointed a plumber to come have a look at the problem. The plumber said the geyser has burst and needs to be replaced but this will be done the following day only. On the 7th no one contacted me the whole day until I called them again to find out when are they coming to replace my geyser. Only to be told that they are waiting on me to fax them a utility letter to confirm if this is the right house because they only had a street name for my house and not the house number. They then agreed to send a plumber on condition that I present a utility bill to the plumber. A few hours later I called them again and they transferred me to the Plumber contractor. The contractor said they can only do the work tomorrow (08June) between 13:00 and 14:00. This means I will be spending another night without hot water. Another issue I have is that I don't understand why I need to pay R750 excess to get the geyser replaced and then another R500 excess fee to get the ceiling replaced when the damages to the ceiling was caused by the water leaking from the geyser. Why is it treated as two different claims? This is nonsense

Date:

Company: Standard Bank

Country: South Africa   City: CAPETOWN

Category: Business & Finance

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