I had an existing FNB Loan which I took a further cash advance on and the existing loan was settled on the 17th May. When I saw on the 25th May that FNB had debited my account with the premium for the old / settled loan, I called their call centre and they agreed that it was an oncorrect debit and that they would process a refund within 4 working days. On the 30th May, the refund was still not reflecting. I then called the call centre and had the unfortunate displeasure of dealing with Andrea. After 25 minutes on my cell phone, she eventually agreed that the amount was supposed to be refunded, as she basically said that I was incorrect. I called again on the 3 June and they said the refund is in progress, I miust be patient. Today is the 7th working day after the 1st report and STILL NO REFUND! This is unacceptable as there is no 3rd party involved as I have an FNB cheque account. This is the service you get for being a Platinum Cheque account holder??? VERY unhappy FNB customer!
0 comments