AfricaComplaints.com » Business & Finance » Complaint / review: First National Bank - Unauthorised Debit Orders | #118703

First National Bank
Unauthorised Debit Orders

There has been unusual activity on my account since the beginning of the year.
It seems that everytime money gets put in my account, 2 - 3 debit orders go through. Each time i would then have to go to the bank, get the clerks to do a reversal and then they advise me to put a stop to these debit orders. which costs, R10 each by the way. i got to pay for their lack of security.
When asked how this happens, they say it is being investigated.

This is becoming a problem. This morning i login to my online banking and again, 3 debit orders that are not mine are reflected. which means i now have to go to the bank again tomorrow to do a reversal, stop the debit orders again, another R30 (amount is adding up now). this is also a great time waster also as i cannot do this over the phone.

How can i get this resolved once and for all...
What security procedures does FNB have in place??

Date:

Company: First National Bank

Country: South Africa

Category: Business & Finance

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