Hi. On 18 April I send a query to FNB Card Division via email and got a confirmation that they will revert back to me within 48 hours. Firstly, it wasn't nearly 48 hours as promised, I only got a reply back on the 29th of April, almost two weeks. Secondly, the reply did not address my query according to the correct details. I send another email in which I neatly listed the details of all payment dates and repeating the query. That was on the 29th and I still haven't got any reply to date, 8 May.
Now I am asking: Is this the poor level of service that I have to pay hundreds of rands in service fees for yearly? Is this the type of empty promises that FNB advertises (48 hours) but fail to adhere to? And... does FNB care at all? Do they really want to help? This is the second time in less than a year I had to complain about FNB Card Division. The previous complaint was because it takes them more than a week to deliver a very needed replacement card. I am so tired of having to fight and complain for service in this country, so tired. If the query I submitted to Card Division doesn't get resolved soon I will revert to the Ombudsman for help.
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