This is now the 2nd time that I've ordered products from Groupon. The 1st time I demanded a refund after they still had not delivered the product 8 weeks after I had ordered and it took them another 2 months to refund. This time around I have ordered a facial cream from Groupon. Their terms stated I would receive product within 4 weeks.
I paid for it on 31 December. It has been 7 weeks and still no sign of the product. The supplier told me it was collected in the first week of January. I have spoken to 6 different representatives including one of the customer services' managers, who promised to revert back to me.
The following was received from one of the agents:
Reason: Product outside of shipping window
DealTitle: Beenigma Bee Venom Face Cream
I have now heard back from the stock team, who have advised that we've not yet taken collection of the product. This is due to happen shortly & thereafter we can send the product out to you.
Sent on 4 February 2013.
I have just been told by an agent that they do not have the product in stock & it would take another 2 weeks to get the product.
What an absolute - I wonder how much money they just keep and collect interest.
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