Groupon Sa
Deal cancelled and NO refund

I paid for a F1 baby and booster seat is December about 3 weeks ago, we made a mistake and only paid R399.00 it should have been R399.99.

I infomed them that we made a mistake, as they told me they must refund us and then we can make a payment of R399.99 their is no way of paying the R1.00 to be the amount of R399.99

As i'm stil waiting for the refund to be done. If i send a email regarding the refund the email i get back is as follow:

"Hello Christa Zaaiman,
I just wanted to get in touch to let you know that we're in the process of following up your query. We haven't found a solution to your case yet, but we hope to have something for you very soon. As soon as we have some news, I or one of my senior colleagues will get back to you.
If you have any other questions in the meantime, please don't hesitate to let me know. You can reach me at any time just by replying to this email.''

There is no solution to be found... They just need to refund the money so we can pay again. If i ask for how long te special will be running in no one can answer me...